随着COVID-19 冠状病毒的爆发继续在全球蔓延，世界各地的组织都在实施预防措施，以确保个人及其员工的安全。许多企业采取的首要措施之一是鼓励员工尽可能在家工作。CallTrackingMetrics 提供了很多工具，如果您还没有准备好适应远程工作，这些工具可以让您的团队更轻松地进行这种转换。
冠状病毒在家工作
远程友好的软电话
我们基于网络的电话系统让您和您的团队可以随时随地接听和管理电话——您只需要互联网连接和耳机。使用您习惯使用的所有电话功能，例如保留、静音、会议和转接，方便地从您的计算机接听和拨打电话。座席可以在软电话、他们的手机和他们可能使用的任何固定电话上接听电话。
作为经理，您还可以通过远程员工的呼叫日志继续监控呼叫性能，以确保质量得到满足并及时接听电话。如果您尚未设置软电话，则可以查看这些说明以获取更多信息。
灵活的呼叫路由
随着团队成员过渡到在家工作，您可能需要将呼叫路由调整为手机或其他固定电话。制定简单的规则，以确保即使工作条件发生变化，您的呼叫者也能正确转接。您可以使用智能路由将呼叫路由 伊朗电话号码表 到特定团队，如销售或支持，或使用粘性路由，以便呼叫者自动转到与他们交谈的最后一个人，确保对话的连续性并提供更好的支持体验。
冠状病毒在家工作
对于基本呼叫转移，您可以使用以下步骤更新您帐户中的接收号码。或者，对于基于来电显示、位置等条件的更复杂的智能路由，请查看这些说明。
移动工具
使用我们的移动应用程序（适用于 iPhone 和 Android）或在您的移动设备上访问您的 CallTrackingMetrics 帐户，即使不在办公桌前，也能随时掌握通话活动。您还可以利用电子邮件和文本通知，以便在有未接来电或新的语音邮件消息时立即获知。
在 CTM 中与您的团队聊天
不要因为在家工作而错过宝贵的团队互动。如果您在 CallTrackingMetrics 上启用了实时聊天并拥有用户许可证，那么您可以授权这些代理在不离开平台的情况下相互聊天。这是一个很好的资源，可以在座席之间轻松共享信息，例如，如果您需要将呼叫转接到另一个团队成员，并希望在这样做之前向该人提供一些背景信息。在此处阅读有关内部聊天设置的更多信息。
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